Sales Service Representative
Sales & Business Development · Full-time
Carson, CA, USA
Posted on Sep 10, 2026
Job Purpose
The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global a DNOW company, strategies for safety, gross margin growth, and financial/operational performance
.
Salary Ran
- ge
- $24.50- $32, depending on position qualifications, job-related skills and experience, education, certifications, and geographic locati
on.
Bene
- fits
- Comprehensive benefits packages that include health insurance, retirement plans, vacation, vacation purchase program, and other employee assistance offer
ings.
Key Duties & Responsibi
lities
Individual must be able to perform the essential duties with or without reasonable accommo
- dation.
- Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them ext
- ernally.Build quotes that simultaneously create value for the customer and profitability for MRC
- Global.Identify and actively pursue sales opportunities to contribute to overall sales
- growth.Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales
- growth.Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to custome
- r needs.Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, a
- nd KPIs.Verify the on-time shipping/delivery status of pending inbound and outbound sh
- ipments.Communicate status proactively with the customer and adjust product sourcing efforts if
- needed.Proactively respond to customers’ needs and concerns with options by using a problem-solving a
- pproach.Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifi
- cations.Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/pr
- ocesses.Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer exp
- erience.Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicin
- g needs.Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order
process.
Required E
- xperience
- One (1) or more years’ experience in a dedicated customer-facing role, inside sales, and/or warehouse
- services.OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial
or sales.
Skills &
- ; Abilities
- Competent in the use of computers and software a
- pplications.Ability to communicate and promote ideas and transfer detailed knowledg
- e to others.Ability to effectively present information in one-on-one and small group
- situations.Attention to detail and work with a sense
of urgency.
Worki
n
- g Conditions Frequent drivi
- ng/traveling.Able to interact with other
- s frequently.Most work is performed at a desk or in front o
- f a computer.Able to sit/stand for long per
- iods of time.For additional position-specific details regarding the physical and mental demands and working conditions, contact Hum
- an Resources.Reasonable accommodation may be made to enable individuals to perform essenti
al functions.