Sales Service Representative
Sales & Business Development · Full-time
Appleton, WI, USA
Posted on Sep 12, 2026
Job Purpose
The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance
.
Key Duties & Responsibiliti
es
Individual must be able to perform the essential duties with or without reasonable accommodati
- on.
Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externa - lly.Build quotes that simultaneously create value for the customer and profitability for MRC Glo
- bal.Identify and actively pursue sales opportunities to contribute to overall sales gro
- wth.Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales gro
- wth.Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer ne
- eds.Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and K
- PIs.Verify the on-time shipping/delivery status of pending inbound and outbound shipme
- nts.Communicate status proactively with the customer and adjust product sourcing efforts if nee
- ded.Proactively respond to customers’ needs and concerns with options by using a problem-solving appro
- ach.Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specificati
- ons.Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/proces
- ses.Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experie
- nce.Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing ne
- eds.Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order proc
ess.
Required Exper
- ience
One (1) or more years of experience in a dedicated customer-facing role, inside sales, and/or warehouse ser - vices.OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or
- sales.Must have a current, valid driver’s license and acceptable record at all
times.
Skills & Abi
- lities
Competent in the use of computers and software appli - cations.Ability to communicate and promote ideas and transfer detailed knowledge to
- others.Ability to effectively present information in one-on-one and small group sit
- uations.Attention to detail and work with a sense of
urgency.
Working Co
n
- ditions Frequent driving/t
- raveling.Able to interact with others fr
- equently.Most work is performed at a desk or in front of a
- computer.Able to sit/stand for long periods
- of time.For additional position-specific details regarding the physical and mental demands and working conditions, contact Human R
- esources.Reasonable accommodation may be made to enable individuals to perform essential f