Customer Service Representative Associate
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See open jobs at SWIR Vision Systems.See open jobs similar to "Customer Service Representative Associate" Oval Park.Customer Service
Muntinlupa, Metro Manila, Philippines
Posted 6+ months ago
Customer Service Representative Associate
Muntinlupa, Philippines, Philippines
Job Description
- Primary interface of onsemi to external customers and vice versa.
- Provide Customer satisfaction in processing customer orders.
- Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
- Independently answer correspondence, manage meetings with customers, and handle complaints and requests.
- Comply with Customer Service business rules, techniques, and protocols.
Responsibilities
- Provide tactical support for Sales and Marketing team.
- Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
- Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
- Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
- Provide customer satisfaction in order management to maximize both the company and customer revenue.
- Run reports using available tools and analyze the data in order to make decision and or identify trends.
- Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
- Drive closure of exceptional requests.
- Respond to customer complaints, requests, and inquiries in a professional and timely manner.
- Comply with Customer Service business rules, techniques, and protocols
Qualifications
- Bachelor's Degree in business management and/or any Engineering related course.
- Knowledge on basic semiconductor processes and terminologies is an advantage.
- Willing to work on night and rotating shift schedule.
- Able to maintain positive, emphathetic, and professional attitude toward customers at all times, responds promptly to customer inquiries.
- Background on problem solving, analytical, and negotiation skills. Full command of English language both written and spoken.
- Knowledge in Salesforce CRM tools is an advantage.
About Us
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
About the Team
| We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work. |
Job Info
- Job Identification 2503963
- Job Category Marketing
- Posting Date 10/08/2025, 03:07 AM
- Degree Level Bachelors
- Job Schedule Full time
- Job Shift Night
- Locations 18F One Griffinstone, Filinvest Corp City,, Muntinlupa, 1780, PH
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This job is no longer accepting applications
See open jobs at SWIR Vision Systems.See open jobs similar to "Customer Service Representative Associate" Oval Park.