Associate Customer Service Representative
SWIR Vision Systems
Customer Service
Muntinlupa, Metro Manila, Philippines
Posted on Nov 3, 2025
- Primary interface of onsemi to external customers and vise versa.
- Provide customer satisfaction in processing customer orders.
- Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
- Independently answer correspondence, manage meeting with customers, and handle complaints and requests.
- Comply with Customer Service business rules, techniques, and protocols.
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
| We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work. |
- Bachelor’s Degree in Business Management and or any Engineering related course.
- Knowledge on basic semiconductor processes and terminologies is an advantage.
- Willing to work on night and rotating shift schedule.
- Able to maintain positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries.
- Background in problem solving, analytical and negotiation skills. Full command of English language both written and spoken.
- Knowledge in Salesforce CRM tool is an advantage.
- Provide tactical support for Sales and Marketing team.
- Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
- Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
- Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
- Provide customer satisfaction in order management to maximize both the company and customer revenue.
- Run reports using available tools and analyze the data in order to make decision and or identify trends.
- Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
- Drive closure of exceptional requests.
- Respond to customer complaints, requests, and inquiries in a professional and timely manner.
- Comply with Customer Service business rules, techniques, and protocols