Japan Customer Quality
SWIR Vision Systems
Quality Assurance, Customer Service
Tokyo, Japan · Aichi Prefecture, Japan
Posted on Mar 24, 2026
Scope & Responsibilities:
- New Business Qualification Support: Assist in qualifying new business opportunities.
- Key Customer Scorecard Improvement: Focus on enhancing key customer scorecards.
- Internal Quality Process Execution: Manage customer returns from failure verification to final 8D report closure.
- Quality Issue Resolution: Act as an interface between internal and external stakeholders to resolve quality issues.
- Customer Visits: Visit customers to address and resolve quality issues.
- Manufacturing Site Visits: Conduct audits for new business, PCN, and customer returns.
- Design Review Support: Assist the sales team with design reviews for new business.
Travel:
- Domestic Travel: Regular travel within Japan.
-
International Travel: Occasional international travel.
業務内容:
- 新規ビジネスの認定サポート
- 主要顧客のスコアカード改善
- 顧客からの返品に対する内部品質プロセスの実行: 不具合の確認から最終8Dレポートの作成まで。
- 品質問題の解決: 内部および外部の関係者とのインターフェースとして、製造部門およびビジネスユニットと協力して品質問題を解決。
- 顧客訪問: 品質問題の解決策を見つけるために顧客を訪問。
- 製造サイトの訪問: 新規ビジネス、PCN、および顧客からの返品に対する監査を実施。
- 新規ビジネスのための設計レビューサポート: 営業チームと協力して設計レビューをサポート。
- 出張:
- 国内出張: 日本国内での定期的な出張。
-
海外出張: 時折の海外出張。
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
| We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work. |
Qualifications, Experience & Skills:
- Experience: Over 5 years in roles such as Customer Quality Engineer, Field Applications Engineer, or similar roles involving customer communication in quality-related areas.
- Technical Knowledge: Experience in semiconductor manufacturing processes and product technology, specifically in Image Sensors and Image Signal Processors (ISP) or High Power devices (FET, IGBT).
Language Skills:
- Japanese: Native proficiency.
- English: Business-level proficiency in reading, writing, and speaking. Ability to attend/hold conference calls, communicate via email, read technical documents, and write meeting minutes.
Location:
- Positions available in Nagoya, Tokyo, or Osaka.
- 経験: 以下のいずれかの役割で5年以上の経験:
- Customer Quality Engineer
- Field Applications Engineer
- 品質関連分野での顧客対応経験
- 半導体製造プロセスの知識
- 製品技術経験: 以下のいずれか
- イメージセンサーおよびイメージシグナルプロセッサ（ISP）
- 高出力デバイス（FET、IGBT）
- 言語スキル:
- 日本語: ネイティブレベル
- 英語: ビジネスレベルの読み書きおよび会話能力。製造現場との電話会議に参加し、メールでのコミュニケーションが可能。技術文書の読解力。顧客との会議の議事録作成能力。
- 勤務地:
名古屋、東京、または大阪
Scope & Responsibilities:
- New Business Qualification Support: Assist in qualifying new business opportunities.
- Key Customer Scorecard Improvement: Focus on enhancing key customer scorecards.
- Internal Quality Process Execution: Manage customer returns from failure verification to final 8D report closure.
- Quality Issue Resolution: Act as an interface between internal and external stakeholders to resolve quality issues.
- Customer Visits: Visit customers to address and resolve quality issues.
- Manufacturing Site Visits: Conduct audits for new business, PCN, and customer returns.
- Design Review Support: Assist the sales team with design reviews for new business.
Travel:
- Domestic Travel: Regular travel within Japan.
-
International Travel: Occasional international travel.
業務内容:
- 新規ビジネスの認定サポート
- 主要顧客のスコアカード改善
- 顧客からの返品に対する内部品質プロセスの実行: 不具合の確認から最終8Dレポートの作成まで。
- 品質問題の解決: 内部および外部の関係者とのインターフェースとして、製造部門およびビジネスユニットと協力して品質問題を解決。
- 顧客訪問: 品質問題の解決策を見つけるために顧客を訪問。
- 製造サイトの訪問: 新規ビジネス、PCN、および顧客からの返品に対する監査を実施。
- 新規ビジネスのための設計レビューサポート: 営業チームと協力して設計レビューをサポート。
- 出張:
- 国内出張: 日本国内での定期的な出張。
- 海外出張: 時折の海外出張。