Associate Customer Service Representative
SWIR Vision Systems
Customer Service
Muntinlupa, Metro Manila, Philippines
Posted on Apr 3, 2026
Job Summary:
· Proactive Tactical Service Support
o Quoting (Price, MPQ, MOQ, Lead Time, stock availability, no bids)
o Order Entry & maintenance (Reschedule & cancellation)
o Delivery improvement, shipment follow up and shipment tracking.
o Daily interface with customers (Phone, fax, email, Customer WEB)
o Part # cross references maintenance
o Manage customer requirement to meet Global OTD target.
o Device activity requests (status change)
o RMR processing
o Maintain customer profiles.
· Proactive Customer Relationship Management
o First point of contact for sales & customers
o Primary supply chain interface to sales & customers
o Customer business issues
o Customer visits, meetings, conference calls
o Relationship development
· Customer Advocacy/Problem Resolution
o Initiate customer escalations.
o Understanding of Customer business processes
o Initiate communication of supply chain disruptions and coordinate effective resolutions.
o Proactive review customer forecasts
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
| We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work. |
- Bachelor's Degree in business management and/or any Engineering related course.
- Knowledge on basic semiconductor processes and terminologies is an advantage.
- Willing to work on night and rotating shift schedule.
- Able to maintain positive, empathetic, and professional attitude toward customers at all times, responds promptly to customer inquiries.
- Background on problem solving, analytical, and negotiation skills. Full command of English language both written and spoken.
- Knowledge in Salesforce CRM tools is an advantage.
- Provide tactical support for Sales and Marketing team.
- Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
- Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
- Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
- Provide customer satisfaction in order management to maximize both the company and customer revenue.
- Run reports using available tools and analyze the data in order to make decision and or identify trends.
- Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
- Drive closure of exceptional requests.
- Respond to customer complaints, requests, and inquiries in a professional and timely manner.
- Comply with Customer Service business rules, techniques, and protocols